The Renta Norm.

update of 2026

The Renta Norm is a reference standard developed by the Belgian federation of vehicle rental and leasing companies to assess the condition of vehicles at the time of return.
It defines what is considered normal Wear & Tear and what is classified as chargeable damage.

At the beginning of 2026, Renta modified its standard norm regarding the acceptable condition of a car upon return. The complete norm can be found on the Renta Website

Below you will find a summary of the key changes. Please consider these changes when returning your car (during a contract or at the end of the contract).

Failure to comply with the norm may result in additional costs at your own expense, invoiced by the provider of the car!

Key Element about the Renta Norm.

Driver Profiles & Settings

  • Delete all user profiles

  • Perform a full factory reset

Windshield

  • All damage to the windshield must be repaired

Battery level

  • Minimum 30% or 100 km of range.
    (Tip: take a photo of the dashboard before handing over the keys)

  • To preserve battery lifespan, please maintain the charge level between 20%
    and 80% (it depends on your battery technology)

New rules for acceptable damages

  • Damages are now assessed on the entire vehicle (no longer per panel):

    • Vehicle aged <12months: 0 acceptable damages

    • Vehicle aged 12 – 24 months: 4 acceptable damages

    • Vehicle aged 25 – 50 months: 8 acceptable damages

    • Vehicle aged > 50 months: 12 acceptable damages

  • As a reminder, acceptable damages are

    • Scratch < 8.5 cm (length of a credit card)

    • Impact < 25 mm (smaller than a 2€ coin)

  • Not acceptable damages include (not limited to:)

    • Chemical damages (tree sap, bird dropping)

    • Interior damage is not acceptable (except for normal use)

    • Smell (smoking, animals…)